USE BULK SMS FOR CUSTOMER CARE SERVICE
“Customers may forget what you said but they’ll never forget how you made them feel.” – Unknown
The first thing to take seriously is to fulfil your promises.
Do exactly what you said your company or business does and if possible wow your clients and customers. Deliver quality, effectively and on time.
About delivery time, you can add some extensions. For instance, if delivery will take 24 hours, tell your customers 48 hours and ensure you deliver in 24 hours.
This will definitely shock your customers, positively.
Then it won’t be a bad idea to send them a thank you SMS or text message.
You don’t have to send to each customer’s contact one-by-one. You can use the bulk sms app in Nigeria to send to all your customers’ contacts on your phone.
“It’s easier to love a brand when the brand loves you back.” – Seth Godin